Contact Us

We'd love to hear from you!

 Whether you have a question about an order, need a little styling advice or just want to say hello, we're always happy to help.

Simply complete the form below and we'll aim to get back to you within 24-48 hours (Monday–Friday).

Contact form

Our Contact Details

Phone number

0161 527 6608

Email address

Postal Address

Pure Offices

Office 30
Cheadle Royal Business Park
Brooks Drive 
Manchester 
SK8 3TD

Frequently Asked 
Questions 

Delivery & Shipping

What delivery options do you offer?

We aim to dispatch all orders within 1–2 working days (Monday–Friday, excluding bank holidays).

UK Delivery Options

  • Standard UK Delivery - £5.95
    Delivered within 1–4 working days.
  • Next Working Day Delivery - £7.95
    Delivered the next working day after dispatch.
  • Free UK Delivery — Orders over £50
    Standard delivery included at no extra cost.

Please allow a little extra time during particularly busy periods.

For international delivery enquiries, please email hello@thefikaedit.com before placing your order.

What couriers do you use?

For all UK orders we ship using DPD.

 For international orders, delivery services will differ.

Can I change my delivery address?

Of course! If you need to change your delivery address, please email us at hello@thefikaedit.com as soon as possible after placing your order, and we'll do our best to help.

If your order has already been dispatched, unfortunately we can't guarantee that we'll be able to make any changes.

What locations do you ship to?

We currently ship to the UK, Australia and the USA.

If you're based somewhere else and would love to order from fika, just email us at hello@thefikaedit.com and we'll be happy to explore delivery options for you.

Refunds & returns

What is your returns policy?

We hope you love your fika pieces, but if something isn't quite right, you can return your order within 30 days of delivery.

Items must be unworn, unused and in their original condition, with tags attached. Once your return has been received and approved, we'll issue a refund to your original payment method, excluding the original delivery charge.

For returns received after 30 days, we may offer store credit instead.

How do I make a return?

Need to return something? No problem!

Simply email us at hello@thefikaedit.com within 30 days of receiving your order, and we'll guide you through the returns process.

Please include your order number so we can help you as quickly as possible.

Can I exchange an item?

Yes, please email us at hello@thefikaedit.com where we can help process your exchange.

When will I receive my refund?

Once we've received your return, we aim to inspect and process your refund within 7 days.

Your refund will be issued to your original payment method. Please allow a few additional working days for the funds to appear in your account, depending on your bank or payment provider.

How do I check the status of my order?

Once your order is on its way, you'll receive a shipping confirmation email with your tracking number and a link to follow your delivery.

If you haven't received your order within 5 working days of your shipping confirmation, please email us at hello@thefikaedit.com and we'll be happy to help.

Orders

Where is my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking link so you can follow your parcel's journey.

If your order hasn't arrived within 5 working days of dispatch, please email us at hello@thefikaedit.com and we'll be happy to help.

Can I cancel my order?

If you need to cancel your order, please email us at hello@thefikaedit.com as soon as possible and we'll do our best to help.

As we aim to dispatch orders quickly, we can't guarantee cancellations once an order has been processed. If your order has already been dispatched, you can still return it in line with our returns policy.

What should I do if I receive a faulty item?

We're so sorry if something isn't quite right with your order.

If you've received a faulty or damaged item, please email us at hello@thefikaedit.com with your order number, a brief description of the issue and a photo of the item.

We'll look into it as quickly as possible and help arrange a suitable resolution.

How do I use a discount code?

Simply enter your discount code in the discount code box at checkout and click Apply. Your discount will automatically be deducted from your order total.

Please note that discount codes cannot usually be combined with other offers or promotions.

Products

Where can I find your size guide?

You'll find our size guide on every product page to help you choose your perfect fit.

If you're unsure about sizing or need a little extra advice, just email us at hello@thefikaedit.com and we'll be happy to help.

Where can I find care instructions?

You'll find care instructions on the label inside each of our pieces, as well as on every product page under Composition & Care.

And while you're checking your care label, don't forget to have a peek at the back - we've left you a little message, just from us to you 💗

Miscellaneous

What is your positive impact promise?

 At fika, we believe beautiful clothes should be made thoughtfully.

Designed by women, for women, our collections focus on premium fabrics, timeless shapes and pieces you'll love wearing again and again.

Wherever possible, we use existing fabrics to help reduce waste and produce in smaller, considered quantities.

It's all about making thoughtful choices, one step at a time.

Discover more about our Positive Impact Promise.

How do I sign up to your mailing list?

We'd love to have you join our fika community! 💗

Simply enter your email address in the newsletter sign-up box at the bottom of our website.

You'll be the first to hear about new arrivals, exclusive offers, behind-the-scenes updates and a few little treats along the way.

Plus, enjoy 10% off your first order when you sign up!

Do you offer wholesale?

Yes, we do! We love working with independent boutiques and stockists who share our passion for beautiful, wearable pieces.

If you're interested in stocking fika, we'd love to hear from you. Simply get in touch using our contact form or email us at hello@thefikaedit.com, and we'll be happy to share more information about our wholesale collection.

Can I recycle my packaging?

We're always looking for ways to make more thoughtful choices when it comes to our packaging.

Where possible, we use recyclable materials and aim to keep unnecessary packaging to a minimum.

We recommend checking the individual packaging materials and your local recycling guidelines before disposing of them.

You can read more about the steps we're taking on our Positive Impact Promise page.